“WORST EXPERIENCE EVER! This is not a 5 stars hotel at all!! I arrived at 7 pm, took ages to check in so I was late to a work meeting. They gave me a smaller room than the one that I booked, they were saying that was upgraded, which obviously was NOT as I could see in my booking. I booked a studio room as I need to work and I wanted to be comfortable. It was 23 pm and I was moving around with my bag changing rooms (Never the studio I booked) They said someone will pick me up to my new room, never happened. I have to the reception because I was completely ignored. The bathroom is broken and they said someone will come and again NO ONE CAME EVER! :(  The rooms are old and run down. Never an apology, and they gave me an attitude. Run somewhere else if you can. I'm dreading staying here 2 more nights.”

“Definitely not a 5 star hotel. I have been to 3 star hotels infinitely better than this one. We were put in a different room than the one we booked and when we complained they moved us to a room that didn't seem to get cleaned since the 80s. Broken window, letting street noise in, fire alarm going on for no reason several times in a row preventing me from sleeping. When I complained at the reception desk, I was told that this fire alarm problem had been going on for a few weeks, that there wasn't much they could do, but that during the night it would stop (!!!) We were exhausted before the trip even started. With the exception of one polite employee (new, apparently started two weeks ago) all the employees extremely arrogant and rude. As if they were doing us a favor and not their job. We even had to listen a concierge making an extremely racist comment about how the heat wave in London was Morocco's fault and that "they could have this horrible weather, we (English) don't want it!". I asked for an plug adapter as the only plug close to the bed did not fit my CPAP machine, and even though I had borrowed an adapter during the afternoon, now the concierge was saying they did not have such a loaner and suggested I should have bought one earlier. Because of the deafening fire alarm going on for no reason, I also asked for earplugs, and the concierge's response was to say that no, I would not need those because, as they had mentioned before, at night the alarm should stop and turned away. I will definitely never go back to this hotel again and would not recommend it to anyone. Any Ibis can be better than this supposedly 5 star, full of staff with no professionalism.”